
BEFORE YOU BOOK
Questions before you get Protec'd.
Understand your protection package, what happens after you submit a request, and where to go when you need support.
Protection and coverage
What is included in the protection package?
Exterior and interior appearance protection come together in one package. Tell your specialist which concerns matter most to you; this helps guide the conversation and does not change what is included.
What does the warranty actually cover?
Coverage, length, limits, exclusions, and your care obligations are stated in the written warranty you receive at the time of service. Read it before you sign — it is the document that governs any future claim.
Can I apply this myself?
No. Pro-Tec products require professional application by an authorized partner. Application to specification is what the written warranty is issued against, so a self-applied product cannot be warranted.
Does it work on a used vehicle?
Protection can be applied to both new and used vehicles. Vehicles more than 10 model years old can still receive the service, but warranty coverage is not included. The package price stays the same. Your specialist assesses the vehicle's condition and confirms whether correction work is needed first.
Booking and scheduling
Can I book without speaking to someone?
Yes. Request an appointment when you're ready, or schedule a short consultation if you have questions first. A protection appointment is confirmed after the team arranges your service details.
How soon can I be seen?
Appointment requests need at least 72 hours' notice so your partner can confirm availability and prepare for your vehicle. If you need something sooner, call 614-861-3300 and ask.
What happens after I submit a request?
Pro-Tec's inbound team reviews your ZIP code and vehicle details, arranges a certified applicator for your area, and emails you available times — usually within one business day. You will also get an immediate confirmation email with a reference number.
What is a 15-minute consultation?
A short call to discuss your vehicle, the combined interior and exterior package, and your warranty questions. Choose a time and submit your request to book. A successful booking shows your confirmed time on screen and sends a calendar invitation. If online times are unavailable, you can request times by email; that is not a confirmed booking.
What do I need to have ready?
Your ZIP code, and the year, make, and model of the vehicle. If you already know which surfaces concern you most, tell us in the notes field.
Claims and support
How do I file a claim?
Use the File a claim link and have your warranty documentation and incident details ready. Your written warranty explains reporting requirements, limitations, and remedies.
Who administers the claim — Pro-Tec or the shop?
Pro-Tec administers claims directly. Pro-Tec has been adjudicating and paying appearance-protection claims for more than 40 years across more than 250,000 warranties.
I lost my warranty paperwork. What now?
Call 614-861-3300 or email info@getprotec.com with the vehicle details and approximate date of service so the team can look up your record.
Where is service available?
Enter your ZIP code to start a request. Pro-Tec arranges a certified applicator for your area and confirms available times by email. If your location changes what is possible, we tell you directly rather than leaving you waiting.
Still have a question?
Call 614-861-3300 or email info@getprotec.com. If you would rather talk it through, book a 15-minute consultation.
Schedule a consultation →